Frequently Asked Questions

WHAT IS YOUR RETURN & REFUND POLICY?

Return Eligibility:

• Onor allows for returns to be made on eligible, stocked, unworn merchandise within 7 calendar days of you receiving your order. 
• Returned item(s) must be in their original condition, including packaging with all original documentation.
• Items on SALE or PROMOTION are not eligible for return. If you need more information about a sale piece or item on promotion please contact us.
• During our Black Friday Sale we will only offer exchange for store credit, there will be no refunds.
• Items purchased from November to December are eligible for an extended exchange or store credit window until January 6th with no refunds offered.
• WE DO NOT OFFER RETURNS OR EXCHANGES on customized jewelry, rings that have been sized or special ordered, engraved items, personalized pieces, custom sized necklaces, custom ordered pieces, misused items, and items altered by a third party.

Return Process:

• Please email us at info@onorjewelry.com to start your return or exchange. When shipping the item back to us please include your name, address, and order number.
• Return shipping and insurance cost is paid for by the customer. 
• Customers must email info@onorjewelry.com their tracking number. 
• Onor is not responsible for returns lost in the mail. 
• Once your return is received, we will send you an email to notify you that we have received your returned item and process the refund (please allow up to 10 business days).
• We will refund the original mode of payment (less any shipping costs).
• We only accept returns from orders within the United States.